Patient Services Representative - OBGYN (Pasadena)

Nativeamericantalent; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health is seeking a dedicated professional to provide direct support to physicians and patients. The role acts as a liaison, helps patients access services within the health system, and facilitates communication with referring physicians.

Responsibilities include referrals to resources, and follow-up through telephone and EPIC/Care Connect. Salary range is $31.88 - $45.66 per hour, reflecting a patient-centered, fast-paced clinical environment.

Qualifications

• Setting priorities reflecting job responsibilities.
• Build productive relationships with diverse staff and patients.
• Clearly communicate complex issues in formal and informal settings.
• Interact diplomatically with a patient population.
• Provide coverage for Community Clinics as assigned.

Responsibilities

• Provide direct support to physicians and patients.
• Serve as liaison between patients and physicians.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Follow up with patients by telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Communications

Diplomacy

Coverage duties

Job description

Description

In this position, you will provide direct support to the physicians and patients. Major duties include, but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources, providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66/hourly

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds

• Ability to creatively integrate competing demands into a productive working environment

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

• Familiarity and knowledge of authorization process & managed care programs

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.