OBGYN Patient Services Navigator

Able Too Work; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health seeks a dedicated support professional to assist physicians and patients by serving as a liaison, helping patients access services, and coordinating communication with referring physicians and internal resources.

The role emphasizes facilitating access, accurate follow-up via telephone, and navigation through the health system using EPIC/Care Connect to improve patient care and service delivery.

Qualifications

• Ability to set priorities reflecting job importance.
• Ability to establish productive relationships with faculty, staff, administration and patients from diverse backgrounds.
• Ability to integrate competing demands into a productive working environment.
• Strong verbal communication to convey complex problems clearly.
• Ability to interact diplomatically and empathetically with patients across health conditions.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians and resources.
• Refer patients to appropriate resources and provide follow-up by phone and care systems (EPIC/Care Connect).

Skills

Prioritization

Relationship building

Multitasking

Verbal communication

Empathy

Clinic coverage

Job description

UCLA Health seeks a dedicated support professional to assist physicians and patients by serving as a liaison, helping patients access services, and coordinating communication with referring physicians and internal resources.

The role emphasizes facilitating access, accurate follow-up via telephone, and navigation through the health system using EPIC/Care Connect to improve patient care and service delivery.