Patient Service & Care Navigator (Pasadena)

Veterans in Healthcare; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Pasadena is seeking a Patient Service Representative for Primary & Specialty Care Clinics. You will provide direct support to physicians and patients and serve as a liaison to help patients access services within the health system.

The role requires polished communication, familiarity with EPIC/Care Connect, and the ability to coordinate referrals with referring physicians. This is a full-time, day-shift position offering competitive hourly pay and a supportive team atmosphere.

Responsibilities

• Support physicians and patients for assigned primary and specialty care.
• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to resources and follow up via telephone and EPIC/Care Connect.

Skills

Customer service

Medical office support

Phone etiquette

Tools

EPIC

Care Connect

Job description

UCLA Health in Pasadena is seeking a Patient Service Representative for Primary & Specialty Care Clinics. You will provide direct support to physicians and patients and serve as a liaison to help patients access services within the health system.

The role requires polished communication, familiarity with EPIC/Care Connect, and the ability to coordinate referrals with referring physicians. This is a full-time, day-shift position offering competitive hourly pay and a supportive team atmosphere.