Patient Services Representative - OBGYN (Pasadena)

African American Talent; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Pasadena, CA is seeking an administrative support professional to assist physicians and patients. You will act as a liaison, help patients access services, and coordinate communications with referring physicians.

The role includes follow-up by telephone and using EPIC/Care Connect, with emphasis on coordinating care and resources within the health system. This position requires strong communication and teamwork in a diverse patient population.

Qualifications

• Required: Prioritizing tasks reflecting importance of duties.
• Ability to build productive relationships with faculty, staff, administration and patients from diverse backgrounds.
• Ability to manage competing demands and create productive work environment.
• Strong verbal communication to convey complex problems clearly.
• Ability to interact diplomatically with patient populations in varying health conditions.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Serve as liaison for patients and physicians within the practice.
• Assist patients in accessing services within the health system.
• Facilitate communications with referring physicians and resources.
• Provide follow-up via telephone and EPIC/Care Connect.

Skills

prioritization

relationship building

multi-tasking

verbal communication

diplomacy

coverage for clinics

Education

Bachelor's degree or equivalent

Tools

EPIC/Care Connect

Job description

Description

In this position, you will provide direct support to the physicians and patients. Major duties include, but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources, providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66/hourly

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds

• Ability to creatively integrate competing demands into a productive working environment

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

• Familiarity and knowledge of authorization process & managed care programs

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.