Patient Services Representative - OBGYN (Pasadena)

Able Too Work; Pasadena (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health seeks a dedicated support professional to assist physicians and patients by serving as a liaison, helping patients access services, and coordinating communication with referring physicians and internal resources.

The role emphasizes facilitating access, accurate follow-up via telephone, and navigation through the health system using EPIC/Care Connect to improve patient care and service delivery.

Qualifications

• Ability to set priorities reflecting job importance.
• Ability to establish productive relationships with faculty, staff, administration and patients from diverse backgrounds.
• Ability to integrate competing demands into a productive working environment.
• Strong verbal communication to convey complex problems clearly.
• Ability to interact diplomatically and empathetically with patients across health conditions.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians and resources.
• Refer patients to appropriate resources and provide follow-up by phone and care systems (EPIC/Care Connect).

Skills

Prioritization

Relationship building

Multitasking

Verbal communication

Empathy

Clinic coverage

Job description

Description

In this position, you will provide direct support to the physicians and patients. Major duties include, but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources, providing follow-up through telephone and EPIC/Care Connect.

Salary Range: $31.88 - $45.66/hourly

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds

• Ability to creatively integrate competing demands into a productive working environment

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

• Familiarity and knowledge of authorization process & managed care programs

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.