Patient Services Liaison & Care Coordination

University of California - Los Angeles Health; Burbank (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in California seeks a role providing direct support to physicians and patients in assigned primary or specialty care practices. You will act as a liaison between patients and physicians, help patients access services, and coordinate with referring physicians for seamless care.

Major duties include assisting with communication, referring patients to resources, and following up via telephone and EPIC/Care Connect to ensure timely care and information flow.

Qualifications

• Ability to set priorities reflecting the relative importance of responsibilities.
• Ability to build productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to creatively balance competing demands in a productive way.
• Strong verbal communication to convey complex information clearly.
• Ability to interact diplomatically with patients across health conditions.
• Flexibility to provide coverage for Community Clinics as assigned.
• Familiarity with hospital systems and patient policies is a plus.

Responsibilities

• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources and provide follow-up using telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship building

Multitasking

Communication skills

Empathy

Clinic coverage

Tools

EPIC/Care Connect

Job description

UCLA Health in California seeks a role providing direct support to physicians and patients in assigned primary or specialty care practices. You will act as a liaison between patients and physicians, help patients access services, and coordinate with referring physicians for seamless care.

Major duties include assisting with communication, referring patients to resources, and following up via telephone and EPIC/Care Connect to ensure timely care and information flow.