OBGYN Front Desk & Patient Experience Specialist

Atrium Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits (medical,\

Flexible Spending Accounts

Adoption assistance

Defined contribution retirement plans

Educational Assistance Program

Job summary

Atrium Health is seeking a Patient Service Specialist for the Eastover University OBGYN department to deliver outstanding front-desk support in a fast-paced healthcare setting.

You will handle patient registration, verify insurance, schedule appointments, and assist with billing processes while maintaining patient confidentiality and accuracy. This role requires strong interpersonal skills and a patient‑centered approach.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an oft-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
• Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Registration processes

Insurance verification

Cash handling

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health is seeking a Patient Service Specialist for the Eastover University OBGYN department to deliver outstanding front-desk support in a fast-paced healthcare setting.

You will handle patient registration, verify insurance, schedule appointments, and assist with billing processes while maintaining patient confidentiality and accuracy. This role requires strong interpersonal skills and a patient‑centered approach.