Front Desk Patient Experience Specialist

Atrium Health; Mooresville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health in Mooresville, NC, is seeking a patient-focused front desk specialist to support registration, insurance verification and scheduling in a fast-paced hospital setting.

The role requires strong interpersonal skills, attention to detail, and the ability to handle sensitive situations with discretion. Prior front desk experience and familiarity with Medical Records software are preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in a busy environment and can work on a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourages patient use of front-end technology during registration.
• Enters and maintains confidential patient information including insurance, billing, and payment data; assists billing functions as needed.
• Demonstrates proficiency with emergency codes and applicable regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk systems

Job description

Atrium Health in Mooresville, NC, is seeking a patient-focused front desk specialist to support registration, insurance verification and scheduling in a fast-paced hospital setting.

The role requires strong interpersonal skills, attention to detail, and the ability to handle sensitive situations with discretion. Prior front desk experience and familiarity with Medical Records software are preferred.