Compassionate Front Desk & Patient Experience Specialist

Atrium Health; Forest City (NC); On-site; USD 35,000 - 47,000; Full time

Job summary

Atrium Health seeks a Front Desk Patient Registration representative to deliver compassionate service at the point of care. You will greet patients, verify insurance and demographics, schedule appointments, and support cash collection in a fast-paced clinic.

Strong interpersonal skills, accuracy, and the ability to work both in teams and independently are essential. Experience with Medical Records software and front desk procedures is preferred, along with a commitment to patient confidentiality

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Interpersonal communication

Customer service

Critical thinking

Teamwork

Independent work

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Atrium Health seeks a Front Desk Patient Registration representative to deliver compassionate service at the point of care. You will greet patients, verify insurance and demographics, schedule appointments, and support cash collection in a fast-paced clinic.

Strong interpersonal skills, accuracy, and the ability to work both in teams and independently are essential. Experience with Medical Records software and front desk procedures is preferred, along with a commitment to patient confidentiality