Patient Experience Specialist

Atrium Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health seeks a patient access professional to provide friendly, efficient front-desk service in a fast-paced medical office. You will greet patients, verify insurance, schedule appointments, and collect copays with confidentiality and accuracy.

Strong interpersonal skills and attention to detail are essential as you support billing functions and navigate front-end technology during registration. A High School Diploma or GED is required, with medical office experience preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Provide caring customer service and excellent patient experience.
• Manage patient registration, insurance verification, scheduling, and cash handling.
• Encourage front-end technology use during registration.
• Maintain confidential patient information and assist billing as needed.
• Follow regulatory requirements and handle inventory and medications as applicable.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health seeks a patient access professional to provide friendly, efficient front-desk service in a fast-paced medical office. You will greet patients, verify insurance, schedule appointments, and collect copays with confidentiality and accuracy.

Strong interpersonal skills and attention to detail are essential as you support billing functions and navigate front-end technology during registration. A High School Diploma or GED is required, with medical office experience preferred.