Patient Experience Specialist - Front Desk Billing

Atrium Health; Shelby (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Atrium Health is seeking a patient-focused Front Desk/Registration position to deliver exceptional service at the point of care. The role emphasizes accurate data entry, insurance verification, scheduling, and courteous interaction with patients and families in a high-volume setting.

Must have a High School Diploma or GED, basic computer skills, and prior patient-facing experience. Prior exposure to Medical Records Software and front desk duties is preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment, work with a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, and related desk activities.
• Encourage patient use of front-end technology during registration and ensure accurate patient data entry.

Skills

Exceptional customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Front desk/customer-facing experience

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health is seeking a patient-focused Front Desk/Registration position to deliver exceptional service at the point of care. The role emphasizes accurate data entry, insurance verification, scheduling, and courteous interaction with patients and families in a high-volume setting.

Must have a High School Diploma or GED, basic computer skills, and prior patient-facing experience. Prior exposure to Medical Records Software and front desk duties is preferred.