OB/GYN Practice Care Coordinator - Patient Access

China Reform Holdings Corporation; Concord (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator (PCC) to support patient registration, referral coordination, phone management, and related duties under supervision. The PCC serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate service.

Responsibilities include verifying insurance, coordinating care across services, and maintaining medical records while handling calls and appointment scheduling.

Qualifications

• High School degree or GED required; annual competency exam.
• Demonstrated customer service ability preferred.

Responsibilities

• Greets and arrives patients; secures signatures for documents; follows policy.
• Obtains and verifies insurance and demographic information; education on resources; reconcile lists.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients; maintains medical records.
• Processes and routes all calls and responds to inquiries.
• Schedules, confirms or reschedules appointments; handles Televox reports; promotes Patient Connect enrollment.
• Distributes mail, faxes, and electronic items; educates patients on form completion.
• Supports a culture of “yes” toward patient-centered care.
• Works independently and in teams on projects; coordinates multiple aspects of events and activities.

Skills

Customer service

Medical office operations

Scheduling & registration

EMR familiarity

Payer guidelines knowledge

Compliance & credentials

DNV standards familiarity

Medical terminology

Education

High School diploma or GED

Job description

Concord Hospital is seeking a Patient Care Coordinator (PCC) to support patient registration, referral coordination, phone management, and related duties under supervision. The PCC serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate service.

Responsibilities include verifying insurance, coordinating care across services, and maintaining medical records while handling calls and appointment scheduling.