OB-GYN Patient Care Concierge

Concord Hospital Health System; Concord (NH); On-site; USD 35,000 - 52,000; Full time

Job summary

Concord Hospital Health System is seeking a Patient Care Coordinator (PCC) to support patient registration, referral coordination, and phone management. This role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate customer service.

Responsibilities include verifying insurance, coordinating care across services, and maintaining patient records. The position emphasizes a patient-centered medical home approach and requires strong customer

Qualifications

• High School diploma or GED required; annual registration exam may be required.
• Demonstrated customer service ability with patients, families and staff.
• Familiarity with medical terminology and front-desk processes is preferred.

Responsibilities

• Greets and assists patients, secures signatures for documents, and follows policy.
• Verifies insurance and demographics; assists with education on resources.
• Facilitates care between primary, specialty, and ancillary services.
• Welcomes intake of patient information and maintains medical records.
• Answers calls and handles inquiries; routes requests appropriately.
• Schedules, confirms or reschedules appointments; encourages enrollment in Patient Connect.
• Distributes mail and faxes; educates on form completion requests.
• Supports patient-centered care and works on team projects.

Skills

Customer service

Medical office operations

Communication

Education

High School diploma or GED

Job description

Concord Hospital Health System is seeking a Patient Care Coordinator (PCC) to support patient registration, referral coordination, and phone management. This role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate customer service.

Responsibilities include verifying insurance, coordinating care across services, and maintaining patient records. The position emphasizes a patient-centered medical home approach and requires strong customer