OB/GYN Front Desk Specialist — Scheduling & Patient Care

Trinity Health; Hartford (CT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Benefits from day 1

Career growth opportunities

Job summary

Trinity Health is seeking a Business Services Representative – OB/GYN to act as a front-desk resource for a busy women’s health practice. You will schedule appointments, check patients in and out, verify insurance, collect copays, manage referrals, and support providers with admin tasks. Travel to Rocky Hill, Vernon and Enfield sites as needed.

The role emphasizes organization, patient-centered service, and collaboration with clinical staff to maintain accurate records and efficient workflows.

Qualifications

• High school diploma or equivalent.
• Experience within a medical office or billing department preferred; knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills; proficiency in a Windows based computer environment and Microsoft Office products; accuracy and dependability required.

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Skills

Customer service

Phone etiquette

Communication

Organization

Education

High school diploma

Tools

Microsoft Office

Job description

Trinity Health is seeking a Business Services Representative – OB/GYN to act as a front-desk resource for a busy women’s health practice. You will schedule appointments, check patients in and out, verify insurance, collect copays, manage referrals, and support providers with admin tasks. Travel to Rocky Hill, Vernon and Enfield sites as needed.

The role emphasizes organization, patient-centered service, and collaboration with clinical staff to maintain accurate records and efficient workflows.