Medical Receptionist - OBGYN Rocky Hill

Trinity Health; Rocky Hill (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Great benefits from day 1

Career growth opportunities

Inclusive culture

Job summary

Trinity Health's OB/GYN front-desk team is seeking a patient-focused Business Services Representative. You will greet patients, schedule appointments, check in/out, verify insurance, collect copays, manage referrals and authorizations, and support providers and staff with administrative tasks.

This role emphasizes organization, personable communication, and dedication to patient-centered care within a busy women’s health practice across Connecticut and western Massachusetts.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products.

Responsibilities

• Greets and communicates with patients courteously in person or by phone.
• Answers calls timely with appropriate scripting.
• Transfers calls to the correct staff member.
• Schedules patient appointments per department protocols to maximize provider productivity.

Skills

Customer service

Phone etiquette

Microsoft Office

Medical terminology

Data entry

Education

High school diploma

Tools

Microsoft Office

Windows OS

EHR systems

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Position Purpose:

Business Services Representative – OB/GYN is a key front-desk role supporting a busy women’s health practice by creating a welcoming and efficient experience for patients. Responsibilities include scheduling appointments, checking patients in and out, verifying insurance, collecting copays, managing referrals and authorizations, and maintaining accurate records. Also supports providers and clinical staff with administrative tasks such as chart preparation and handling incoming communications. Perfect for someone who is organized, personable, and passionate about supporting women through all stages of care.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.