Medical Receptionist - OBGYN

Trinity Health; Hartford (CT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Benefits from day 1

Career growth opportunities

Job summary

Trinity Health is seeking a Business Services Representative – OB/GYN to act as a front-desk resource for a busy women’s health practice. You will schedule appointments, check patients in and out, verify insurance, collect copays, manage referrals, and support providers with admin tasks. Travel to Rocky Hill, Vernon and Enfield sites as needed.

The role emphasizes organization, patient-centered service, and collaboration with clinical staff to maintain accurate records and efficient workflows.

Qualifications

• High school diploma or equivalent.
• Experience within a medical office or billing department preferred; knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills; proficiency in a Windows based computer environment and Microsoft Office products; accuracy and dependability required.

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Skills

Customer service

Phone etiquette

Communication

Organization

Education

High school diploma

Tools

Microsoft Office

Job description

Employment Type: Full time

Shift: Day Shift

Description:

Position Purpose:

Business Services Representative – OB/GYN is a key front-desk role supporting a busy women’s health practice by creating a welcoming and efficient experience for patients. Responsibilities include scheduling appointments, checking patients in and out, verifying insurance, collecting copays, managing referrals and authorizations, and maintaining accurate records. Also supports providers and clinical staff with administrative tasks such as chart preparation and handling incoming communications. Perfect for someone who is organized, personable, and passionate about supporting women through all stages of care.

Also travel to Rocky Hill, Vernon and Enfield sites as needed.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.