Medical Receptionist - OBGYN Rocky Hill

Trinity Health Of New England; Rocky Hill (CT); On-site; USD 36,000 - 42,000; Full time

Job summary

Trinity Health Of New England is seeking a Business Services Representative – OB/GYN to support a busy women’s health practice in Connecticut. This front-desk role handles scheduling, patient check-in/out, insurance verification, copay collection, and referrals while assisting providers with clerical tasks.

The position emphasizes accuracy and patient-centered service in a diverse, inclusive environment with day shifts and benefits from day one.

Qualifications

• High school diploma required.
• Experience in a medical office or billing department preferred; knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills; proficient in Windows and Microsoft Office; accuracy and dependability required.

Responsibilities

• Greets and communicates with patients, in person or by phone, courteously and professionally.
• Answers calls using scripts and transfers to the appropriate staff.
• Schedules patient appointments per department protocols to maximize provider productivity.
• Maintains accurate records and supports referrals and authorizations as needed.

Skills

Customer service

Scheduling

Office software

Attention to detail

Telephone skills

Education

High school diploma

Tools

Microsoft Office

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Position Purpose:

Business Services Representative – OB/GYN is a key front-desk role supporting a busy women’s health practice by creating a welcoming and efficient experience for patients. Responsibilities include scheduling appointments, checking patients in and out, verifying insurance, collecting copays, managing referrals and authorizations, and maintaining accurate records. Also supports providers and clinical staff with administrative tasks such as chart preparation and handling incoming communications. Perfect for someone who is organized, personable, and passionate about supporting women through all stages of care.

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.