OB/GYN Front Desk & Patient Services Specialist

Blanchard Valley Health System; Bluffton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Blanchard Valley Medical Practices within Blanchard Valley Health System seeks an administrative professional to support patient flow and front-desk operations. You will help schedule appointments, register patients, and manage referrals and authorizations.

Responsibilities include collecting payments, maintaining a clean waiting area, and ensuring privacy compliance while enhancing the patient experience in line with our mission and values.

Qualifications

• High school diploma or GED required.
• Experience with EMR and basic office software preferred.
• Strong customer service and communication skills essential.
• Knowledge of privacy policies and HIPAA compliance.
• Ability to manage multiple tasks and maintain accuracy.

Responsibilities

• Schedule and manage patient appointments using EMR and provider schedules.
• Complete patient registration accurately.
• Document management, referrals, and prior authorizations as needed.
• Assist with payment collection and billing support.
• Open/stock the office and maintain a clean waiting area.
• Uphold patient experience aligned with BVHS mission and values.
• Willingness to participate in process improvements.
• Perform other duties as assigned.

Skills

Scheduling appointments

EMR systems

Payment collection

Customer service

Communication skills

Privacy/compliance

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Office equipment

Job description

Blanchard Valley Medical Practices within Blanchard Valley Health System seeks an administrative professional to support patient flow and front-desk operations. You will help schedule appointments, register patients, and manage referrals and authorizations.

Responsibilities include collecting payments, maintaining a clean waiting area, and ensuring privacy compliance while enhancing the patient experience in line with our mission and values.