NY-Based Analytical Training & Field Support Specialist

NANA Regional Corporation; New York (NY); Hybrid; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k)

Paid Time Off

Job summary

Suvi is seeking a Training & Field Support Specialist to work in New York, NY. The role involves creating comprehensive course materials for analytical applications, conducting training sessions in both virtual and traditional classroom settings, and providing ongoing end-user support to ensure client workforce proficiency.

Responsibilities include mastering analytical applications, developing training materials, delivering frontline field support, and travel to training sites.

Qualifications

• Active Top Secret clearance with SCI eligibility.
• Experience in a technical support position or training in a Windows-based IT environment (3 years preferred).
• A formal education in an IT subject, training, or education-related field is desired.
• Experience with IC operations, platforms, functions, and terminology (2 years preferred).
• Experience delivering IT training for US Federal agencies or IT helpdesk/call center experience (1 year preferred).
• Experience with Federal/State/Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
• Experience developing and delivering training to intelligence personnel focused on using systems/tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
• Excellent oral and written communication skills and outstanding customer service.
• Intermediate MS Office; data analysis and pivot tables.
• Able to travel 25%

Responsibilities

• Acquire a deep understanding and mastery of analytical applications to instruct end users on system functionalities.
• Create comprehensive training materials tailored for various courses.
• Provide frontline field support, including ad hoc training, troubleshooting, and critical incident assistance.
• Undertake travel to deliver training sessions, adapting to diverse locations as needed.
• Collaborate with stakeholders to implement and enhance training programs, refining offerings to meet evolving needs.

Skills

TS-SCI clearance

Training delivery

Microsoft Office

Data analysis

Customer service

Communication skills

Travel readiness

Curriculum development

Education

IT or education-related degree

Tools

Analyst's Notebook

Palantir

Microsoft Office Suite

Job description

Suvi is seeking a Training & Field Support Specialist to work in New York, NY. The role involves creating comprehensive course materials for analytical applications, conducting training sessions in both virtual and traditional classroom settings, and providing ongoing end-user support to ensure client workforce proficiency.

Responsibilities include mastering analytical applications, developing training materials, delivering frontline field support, and travel to training sites.