Training & Field Support Specialist (Active Top Secret Clearance)

Akima; Washington (District of Columbia); Sur place; USD 105 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401(k)

Paid Time Off

Résumé du poste

Suvi, an Akima company, is looking for a Training & Field Support Specialist to work in Washington, DC. The role involves creating comprehensive course materials for analytical applications, delivering IT software training in person and virtually, and providing end-user support to ensure workforce proficiency.

Travel up to 25% to deliver sessions, collaborate with stakeholders, and refine offerings. Requires active Top Secret clearance with SCI eligibility and experience in Windows IT

Qualifications

• Active Top Secret clearance with SCI eligibility.
• Experience delivering IT training in classroom and virtual settings.
• Experience in Windows IT environments (3+ years preferred).
• Experience with IC operations and terminology (2+ years preferred).
• Experience supporting IT training for US Federal agencies or IT helpdesk workflows (1+ year preferred).
• Ability to develop curriculum and deliver training for intelligence personnel.
• Proficient with Microsoft Office; data analysis in Excel; Pivot tables.

Responsabilités

• Acquire mastery of analytical applications to instruct end users.
• Deliver IT software training in person and virtually.
• Create training materials tailored for various courses.
• Provide frontline field support and troubleshoot incidents.
• Travel to deliver training sessions as needed.
• Collaborate with stakeholders to refine training programs.

Connaissances

IT training delivery

Classroom training

Virtual training

Customer service

Excel data analysis

Office productivity (Outlook Word PPT)

Travel readiness

Strong communication

Formation

IT-related education

Outils

Analyst's Notebook

Palantir

TAC/FADE

Description du poste

Suvi is looking for a Training & Field Support Specialist to work in Washington, DC.

The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce.

Responsibilities

• Acquire a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
• Deliver IT software training in person and virtually.
• Create comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
• Provide frontline field support, including ad hoc training, troubleshooting, and assistance with critical incidents.
• Undertake travel to deliver training sessions, adapting to diverse locations as needed.
• Collaborate with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications

• Active Top Secret clearance with SCI eligibility.
• Experience in delivering IT training in a classroom and virtual environment.
• Experience in a technical support position or training in a Windows-based IT environment (three (3) years of experience is preferred). Full-time internships may count for this experience.
• Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (one (1) year of experience preferred).
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
  Requires excellent oral and written communication skills and outstanding customer service.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
• Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
• Must be comfortable and available for 25% travel.

Desired Qualifications:

• Knowledge and experience in Intelligence Analytical tools to include experience in using the Analyst's Notebook, Palantir, and TAC/FADE.
• A formal education in an IT subject, training, or education-related field.
• Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
• Experience developing and updating curriculum and lesson plans.
• Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

Any clearance requirements for this position are established by the government contract.

Job ID

2026-26245

Work Type

On-Site

Pay Range

$105,000 - $110,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.