Training & Field Support Specialist (Active TS clearance)

Akima; Washington (District of Columbia); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

PTO

Job summary

Akima seeks a Training and Field Support Specialist to enhance client workforce through comprehensive course materials, training sessions, and end-user support. The role involves both virtual and on-site delivery, requiring strong communication and field support skills.

Responsibilities include mastering analytical applications, creating training materials, collaborating with developers, and refining programs with stakeholders to meet evolving needs.

Qualifications

• Active Top Secret security clearance with SCI eligibility.
• Willingness to travel 25% or more.
• Experience delivering training to intelligence personnel for analytic workflows.
• Experience using analytic tools and databases for intelligence analysis.
• Excellent oral and written communication skills and customer service.
• Intermediate Microsoft Office Suite skills and data analysis with Excel.
• Knowledge of Human Language Technologies (HLT) like CAT tools, MT, OCR, TMM, ASR.
• Experience in IT support or Windows IT environment (3+ years).
• Formal IT/education-related training is desirable.
• Experience with Intelligence Community operations, platforms, and terminology.
• Experience supporting IT training for US Federal agencies or helpdesk-like environments.
• Experience with law enforcement operations.
• Familiarity with Intelligence Community processes.

Responsibilities

• Master analytical applications to instruct end users on system functions.
• Create comprehensive training materials tailored to courses.
• Provide frontline field support including ad hoc training and incident assistance.
• Coordinate with developers to improve tool capabilities.
• Collaborate with stakeholders to refine training programs to evolving needs.

Skills

Security clearance

Travel readiness

Training delivery

Analytic tools

Communication

MS Office

HLT tools

IT support

IT education

IC experience

Federal training support

Law enforcement ops

IC processes

Education

IT subject education

Tools

MS Office

Job description

Suvi is seeking a qualified Training and Field Support Specialist to enhance our client's workforce by creating comprehensive course materials for analytical applications, conducting training sessions in both virtual and traditional classroom settings, and providing ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce.

Responsibilities

• Acquire a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
• Create comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
• Offer frontline field support, encompassing ad hoc training, troubleshooting, and critical incident assistance.
• Liaison with developers to enhance tool capabilities.
• Collaborate with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications

• Active Top Secret security clearance with SCI eligibility.
• Must be comfortable and available for 25% travel.
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
• Excellent oral and written communication skills and outstanding customer service.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
• Knowledge and experience in Human Language Technologies (HLT) such as Computer Assisted Translation (CAT) tools, Machine Translation (MT), Optical Character Recognition (OCR), Terminology Management (TMM), Automatic Speech Recognition (ASR, and other HLT tools and processes.
• Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience.
• A formal education in an IT subject, training, or education-related field is desired.
• Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (2 years of experience preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred).
• Experience with Federal, State, and Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).

Job ID

2026-24047

Work Type

On-Site

Pay Range

$105,000 - $115,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.