Training & Field Support Specialist (Top Secret Clearance Required)

Akima; Denver (CO); On-site; USD 103,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

PTO

Job summary

Suvi, an Akima company, is seeking a Training & Field Support Specialist to deliver IT software training in Denver, CO. The role involves creating course materials, conducting both virtual and in-person sessions, and providing ongoing end-user support to ensure proficiency across analytical applications.

The ideal candidate has 3+ years in IT training or support, experience with Windows-based environments, and the ability to travel 25% for on-site sessions, with a TS clearance and SCI

Qualifications

• Clearance: Active Top Secret with SCI eligibility is required.
• Willingness to travel 25% for field training delivery.
• 3+ years in IT support or training in Windows-based environments.
• Experience delivering IT training in classroom and virtual settings.
• Experience with IC operations, platforms, and terminology (2+ yrs preferred).
• Experience supporting IT training for Federal agencies or helpdesk-like environments (1+ yr preferred).
• Curriculum development and training delivery for analytic workflows.

Responsibilities

• Master analytical applications to instruct end users on system functions.
• Deliver IT software training both in person and virtually.
• Create comprehensive training materials tailored to courses.
• Provide frontline field support and troubleshooting.
• Travel to deliver training sessions at various locations.
• Collaborate with stakeholders to refine and improve training programs.

Skills

Communication

Customer service

Excel (data analysis)

Travel readiness

Training delivery

Windows IT environment

Education

IT subject education

Tools

Microsoft Office

Analyst's Notebook

Palantir

Job description

Suvi is looking for a Training & Field Support Specialist to work in Denver, CO. The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce.

Responsibilities

• Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
• Delivers IT software training in person and virtually.
• Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
• Offers frontline field support, encompasses ad hoc training, troubleshoots, and critical incident assistance.
• Undertakes travel to deliver training sessions, adapting to diverse locations as needed.
• Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications

• Active Top Secret clearance with SCI eligibility required.
• Must be comfortable and available for 25% travel.
• Experience in a technical support position or training in a Windows-based IT environment (three (3) years of experience is preferred). Full-time internships may count for this experience.
• Experience in delivering IT training in a classroom and virtual environment.
• Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (one (1) year of experience preferred).
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.Excellent oral and written communication skills and outstanding customer service.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
• Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.

Desired Qualifications

• Knowledge and experience in Intelligence Analytical tools to include experience in using the Analyst's Notebook, Palantir, and TAC/FADE.
• A formal education in an IT subject, training, or education-related field.
• Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
• Experience developing and updating curriculum and lesson plans.
• Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

Benefits

• Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently.

As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Details

• Work Type: On-Site
• Pay Range: $103,000 - $110,000
• Job ID: 2026-26017