Training and Field Support Specialist (Active Top Secret Require with Security Clearance

Akima Infrastructure Services; New York (NY); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k)

Paid PTO

Job summary

Suvi, an Akima company, is seeking a Training & Field Support Specialist to design and deliver comprehensive training materials for analytical applications in a New York setting. The role includes conducting sessions both virtually and in traditional classrooms, providing end-user support, and traveling as needed to deliver training.

Applicants should have strong IT training experience in a Windows environment, excellent communication skills, and readiness for up to 25% travel.

Qualifications

• 3+ years in technical support or IT training in Windows-based environments.
• Experience delivering IT training to government/federal agencies preferred.
• Security considerations: Top Secret clearance with SCI eligibility preferred.
• Experience with Intelligence Community operations and terminology is preferred.

Responsibilities

• Create comprehensive training materials tailored for courses and ensure effective knowledge transfer to participants.
• Provide frontline field support, including ad hoc training, troubleshooting and incident response.
• Travel to deliver training sessions across diverse locations as needed.
• Collaborate with stakeholders to implement and refine training programs for evolving needs.

Skills

Oral and written communication

Customer service

Data analysis (Excel)

Microsoft Office Suite

Travel readiness

Education

IT-related degree or training

Tools

Analyst's Notebook

Palantir

Job description

Suvi is looking for a Training & Field Support Specialist to work in New York, NY. The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce.

Responsibilities

• Create comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
• Provide frontline field support, including ad hoc training, troubleshooting, and critical incident assistance.
• Undertake travel to deliver training sessions, adapting to diverse locations as needed.
• Collaborate with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.
• Active Top Secret clearance with SCI eligibility.
• Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience.
• A formal education in an IT subject, training, or education-related field is desired.
• Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (2 years of experience preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred).
• Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
• Excellent oral and written communication skills and outstanding customer service.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
• Must be comfortable and available for 25% travel.

Desired Qualifications

• Knowledge and experience in Intelligence Analytical tools to include experience in the Analyst's Notebook and Palantir.
• Experience in delivering IT training in a classroom and virtual environment.
• Experience developing and updating curriculum and lesson plans.
• Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

This position is contingent upon contract award and funding. Applicants selected may be offered but cannot begin work until funding has been confirmed. Work Type On-Site Pay Range $105,000 - $110,000

Benefits Regular

• The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Work Where it Matters. Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers' missions safely, securely, and efficiently. As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.