Training & Field Support Specialist (Top Secret Clearance Required)

Akima, LLC; Denver (CO); On-site; USD 103,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) and retirement options

Paid Time Off

Job summary

Suvi is seeking a Training & Field Support Specialist to join our Denver team. The role focuses on creating comprehensive course materials for analytical applications, delivering IT training in both in-person and virtual settings, and providing ongoing end-user support.

You will travel up to 25% to deliver sessions, collaborate with stakeholders to refine offerings, and ensure workforce proficiency across federal-grade environments.

Qualifications

• Active Top Secret clearance with SCI eligibility required.
• Willingness to travel 25% and flexibility for field activities.
• Three years in a Windows-based IT environment or internship-equivalent.
• Experience delivering IT training in classroom and virtual settings.
• Experience with Intelligence Community operations, platforms, and terminology.
• Experience supporting IT training for US Federal agencies or helpdesk-like processes.
• Experience developing and delivering training for intelligence personnel on analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis.
• Excellent oral and written communication and customer service skills.
• Intermediate MS Office (Outlook, Word, Excel, PowerPoint).
• Ability to perform data analysis and present findings with Excel charts and pivot tables.

Responsibilities

• Acquire understanding of analytical applications to instruct end users on system functionalities.
• Deliver IT software training in person and virtually.
• Create training materials tailored for various courses for effective knowledge transfer.
• Provide frontline field support, including ad hoc training and incident assistance.
• Travel to deliver training sessions and adapt to diverse locations.
• Collaborate with stakeholders to implement and refine training programs to meet evolving needs.

Skills

Top Secret clearance

Travel 25%

Windows IT training

Classroom & virtual training

IC operations knowledge

Federal agencies training experience

Training curriculum development

Analytic tools & databases

Excellent communication

MS Office proficiency

Data analysis & Excel pivots

Education

Formal IT/education-related degree

Tools

Analyst's Notebook

Palantir

TAC/FADE

Job description

Suvi is looking for a Training & Field Support Specialist to work in Denver, CO. The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce.

Responsibilities

• Acquires a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
• Delivers IT software training in person and virtually.
• Creates comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
• Offers frontline field support, encompasses ad hoc training, troubleshoots, and critical incident assistance.
• Undertakes travel to deliver training sessions, adapting to diverse locations as needed.
• Collaborates with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications

• Active Top Secret clearance with SCI eligibility required.
• Must be comfortable and available for 25% travel.
• Experience in a technical support position or training in a Windows-based IT environment (three (3) years of experience is preferred). Full-time internships may count for this experience.
• Experience in delivering IT training in a classroom and virtual environment.
• Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (two (2) years of experience preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (one (1) year of experience preferred).
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
• Excellent oral and written communication skills and outstanding customer service.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
• Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.

Desired Qualifications

• Knowledge and experience in Intelligence Analytical tools to include experience in using the Analyst's Notebook, Palantir, and TAC/FADE.
• A formal education in an IT subject, training, or education-related field.
• Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
• Experience developing and updating curriculum and lesson plans.
• Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

Job ID

2026-26017

Work Type

On-Site

Pay Range

$103,000 - $110,000

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full‑time and part‑time employees.

Company Description

Work Where it Matters

For our shareholders

Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers

Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers' missions safely, securely, and efficiently.

As a Suvi employee

You will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.