Analytical Training & Field Support Specialist

Akima; Washington (District of Columbia); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Job summary

Suvi, an Akima company, is looking for a Training & Field Support Specialist to work in Washington, DC. The role involves creating comprehensive course materials for analytical applications, delivering IT software training in person and virtually, and providing end-user support to ensure workforce proficiency.

Travel up to 25% to deliver sessions, collaborate with stakeholders, and refine offerings. Requires active Top Secret clearance with SCI eligibility and experience in Windows IT

Qualifications

• Active Top Secret clearance with SCI eligibility.
• Experience delivering IT training in classroom and virtual settings.
• Experience in Windows IT environments (3+ years preferred).
• Experience with IC operations and terminology (2+ years preferred).
• Experience supporting IT training for US Federal agencies or IT helpdesk workflows (1+ year preferred).
• Ability to develop curriculum and deliver training for intelligence personnel.
• Proficient with Microsoft Office; data analysis in Excel; Pivot tables.

Responsibilities

• Acquire mastery of analytical applications to instruct end users.
• Deliver IT software training in person and virtually.
• Create training materials tailored for various courses.
• Provide frontline field support and troubleshoot incidents.
• Travel to deliver training sessions as needed.
• Collaborate with stakeholders to refine training programs.

Skills

IT training delivery

Classroom training

Virtual training

Customer service

Excel data analysis

Office productivity (Outlook Word PPT)

Travel readiness

Strong communication

Education

IT-related education

Tools

Analyst's Notebook

Palantir

TAC/FADE

Job description

Suvi, an Akima company, is looking for a Training & Field Support Specialist to work in Washington, DC. The role involves creating comprehensive course materials for analytical applications, delivering IT software training in person and virtually, and providing end-user support to ensure workforce proficiency.

Travel up to 25% to deliver sessions, collaborate with stakeholders, and refine offerings. Requires active Top Secret clearance with SCI eligibility and experience in Windows IT