Own $5–$10M NRR: SaaS Account Manager (Remote)

CXT Software; Conway (AR); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

100% Remote

Flexible schedule

Growth path

Leading tools & tech

Community activities

Job summary

CXT Software is seeking an Account Manager to own and grow a $5M-$10M+ portfolio in a high-ownership, SaaS environment. You will drive expansion, renewals, and customer outcomes, with cross-functional collaboration to refine playbooks and processes.

This role requires 4–8+ years in mid-market SaaS and a proven expansion track record, plus CRM and collaboration tool proficiency. Base USD salaries start at $100,000 with bonuses and commission (OTE $140,000).

Qualifications

• 4-8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record of independently identifying and closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Strong commercial acumen and negotiation skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience working cross-functionally to drive customer outcomes.
• Comfortable operating in an evolving, fast-paced environment.
• Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite).
• Nice to have: experience in rebuild/transformation environments.
• Nice to have: exposure to Transportation Management Systems (TMS) or last-mile/logistics tech.
• Nice to have: daily use of AI in revenue workflows.

Responsibilities

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets.
• Identify up-sell and cross-sell opportunities and progress them to close.
• Build and maintain a healthy expansion pipeline (3-4x coverage) against quota.
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans.
• Maintain accurate pipeline and forecasts in CRM; clearly communicate outcomes and risks.
• Lead commercial conversations with customers — pricing, renewals, and contract changes.
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes.
• Contribute to building the AM function — refine playbooks, processes, and best practices.

Skills

Account Management

NRR ownership

Forecasting

Negotiation

Cross-functional collaboration

CRM proficiency

Tools

Hubspot

Salesforce

Jira

Confluence

MS Teams

MS Office Suite

G-Suite

Job description

CXT Software is seeking an Account Manager to own and grow a $5M-$10M+ portfolio in a high-ownership, SaaS environment. You will drive expansion, renewals, and customer outcomes, with cross-functional collaboration to refine playbooks and processes.

This role requires 4–8+ years in mid-market SaaS and a proven expansion track record, plus CRM and collaboration tool proficiency. Base USD salaries start at $100,000 with bonuses and commission (OTE $140,000).