Norwegian Speaking Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 45,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment FR is excited to offer a Norwegian-speaking Remote Support Specialist role. You will deliver technical and customer support to Norwegian-speaking clients via phone, email, and chat, resolving inquiries and issues.

The position is fully remote, allowing independent work in a flexible setting. Fluency in Norwegian and English is required, with experience in customer or technical support and familiarity with CRM tools.

Qualifications

• Fluency in Norwegian and English (written and spoken).
• Experience in customer or technical support preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Deliver support to Norwegian-speaking customers via remote channels (phone, email, chat).
• Identify, diagnose, and troubleshoot software/hardware issues.
• Document interactions in the support system and maintain case records.
• Collaborate with technical teams to resolve complex issues promptly.
• Follow up to ensure customer satisfaction and issue resolution.

Skills

Norwegian

English

Customer support

Troubleshooting

Remote work

Tools

CRM systems

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is proud to present an opportunity for a Norwegian Speaking Remote Support Specialist. This role is tailored for individuals who are exceptional at providing technical support and customer service to Norwegian-speaking clients. As a remote support specialist, you will play a critical role in ensuring a positive customer experience by resolving their inquiries and technical issues effectively.

Responsibilities

• Deliver top-notch support to Norwegian-speaking customers through remote channels such as phone, email, and chat.
• Identify, diagnose, and troubleshoot a wide range of technical problems related to software and hardware.
• Walk customers through troubleshooting steps and provide clear and concise solutions.
• Document all support interactions accurately in the support system and maintain thorough case records.
• Work closely with technical teams to elevate and address complex issues promptly.
• Follow up with clients to ensure their satisfaction and to confirm that their issues have been successfully resolved.
• Stay informed about product updates and industry developments to provide informed, quality support.

Requirements

• Fluency in Norwegian and English, with strong communication skills both verbally and in writing.
• Previous experience in customer support or technical support is preferred.
• Strong analytical and problem-solving skills with the ability to troubleshoot effectively.
• Excellent interpersonal skills and a strong commitment to customer service excellence.
• Experience with remote support tools and knowledge of CRM applications is advantageous.
• Ability to work independently in a remote setting while managing multiple tasks efficiently.
• Interest in technology and a passion for continuous professional development in the tech industry.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...