Norwegian Speaking End User Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking End User Support Specialist. The role focuses on assisting Norwegian-speaking clients by resolving technical issues and ensuring a positive user experience.

Responsibilities include providing multi-channel support, troubleshooting hardware/software, guiding users, maintaining records in a ticketing system, and collaborating with technical teams to improve support processes.

Qualifications

• Fluency in Norwegian and English is essential.
• Experience in end user support or customer service is desirable.
• Strong analytical and problem-solving skills.
• Excellent customer service skills and a willingness to help others.
• Familiarity with ticketing systems and remote support tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for technology and a willingness to learn.

Responsibilities

• Provide end user support in Norwegian via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Guide users on using applications and systems.
• Keep records of interactions and resolutions in a ticketing system.
• Collaborate with technical teams to handle complex issues.
• Follow up with users to confirm resolution and satisfaction.
• Stay updated on new technologies to improve service delivery.

Skills

Communication skills

Analytical thinking

Problem solving

Customer service

Multitasking

Tools

Ticketing system

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce a vacancy for a Norwegian Speaking End User Support Specialist. This position is tailored for driven professionals who are enthusiastic about technology and committed to providing excellent support services. As a Norwegian Speaking End User Support Specialist, you will play a crucial role in assisting Norwegian-speaking clients by resolving their technical concerns and ensuring a positive user experience.

Responsibilities

• Provide top-notch support to end users in Norwegian through various channels, including phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues related to hardware, software, and network operations.
• Guide users on effectively utilizing different applications and systems.
• Maintain accurate records of support interactions and resolutions using a ticketing system.
• Collaborate with technical teams to elevate intricate issues and propose improvements to support processes.
• Ensure follow-up with users to confirm that their issues are resolved and that they are satisfied with the support received.
• Stay updated with new technologies and updates to continuously improve service delivery.

Requirements

• Fluency in Norwegian and English is essential, with excellent communication skills in both writing and speaking.
• Previous experience in end user support or a customer service role is highly desirable.
• Strong analytical and problem-solving skills to address technical challenges.
• Excellent customer service skills and a desire to help others.
• Familiarity with support ticketing systems and remote support tools is beneficial.
• Able to manage multiple priorities and work independently in a fast-paced environment.
• A passion for technology and a willingness to learn and grow.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...