Norwegian Speaking Online Platform Support Agent -Remote in Greece

Employers from Greece; United States; Remoto; USD 39.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries

Descrizione del lavoro

Patrique Mercier Recruitment FR is seeking a Norwegian Speaking Online Platform Support Agent to assist Norwegian-speaking users with email, chat and phone interactions. You will diagnose issues, educate users, and document resolutions in the CRM system.

Join a team focused on high-quality support, collaboration across departments, and staying current with platform updates. A relocation package and training are provided to the successful candidate.

Competenze

• Fluent in Norwegian and English with strong written and verbal communication.
• Experience in customer support or technical assistance, online setting.
• Solid understanding of online platforms and their functions.
• Proven problem-solving and customer-oriented mindset.
• Ability to work independently in a fast-paced environment.

Mansioni

• Assist Norwegian-speaking users via email, live chat, and phone, addressing inquiries and issues.
• Diagnose and troubleshoot problems related to user accounts and platform functionality.
• Educate users on maximizing platform interactions and feature navigation.
• Document customer issues and resolutions in the CRM system.
• Collaborate with teams to report recurring issues and suggest improvements.
• Stay updated on new features and platform changes to provide accurate assistance.
• Ensure follow-up communication to verify user satisfaction with solutions.

Conoscenze

Norwegian language

English language

Customer service mindset

Problem-solving

Communication skills

Independent worker

Strumenti

CRM software

Support tools

Descrizione del lavoro

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Online Platform Support Agent. This role focuses on providing excellent support to our Norwegian-speaking users, helping them navigate our platform effectively. If you’re dedicated to delivering top-notch customer service and have a knack for problem-solving, we want you on our team!

Responsibilities

• Assist Norwegian-speaking users through various support channels including email, live chat, and phone, addressing their inquiries and resolving issues related to the online platform.
• Diagnose and troubleshoot problems related to user accounts and platform functionality promptly.
• Educate users on maximizing their interaction with the platform and navigating its features.
• Accurately document customer issues and resolutions in our CRM system to ensure quality service.
• Collaborate with different teams to report recurring issues and suggest improvements for user experience.
• Stay updated on new features and platform changes to provide the most accurate assistance.
• Ensure follow-up communication with users to verify their satisfaction with the solutions provided.

Requirements

• Fluent in Norwegian and English, with strong written and verbal communication skills.
• Previous experience in customer support or technical assistance, especially in an online setting.
• Solid understanding of online platforms and their functionalities.
• Proven problem-solving skills and a customer-oriented mindset.
• Excellent communication and interpersonal abilities.
• Experience with CRM software and support tools is beneficial.
• Ability to work independently and handle multiple tasks in a fast-paced environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...