Norwegian Speaking Technical Support Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking Technical Support Advisor to join its customer service team. The role targets individuals with a strong technical background and a passion for helping Norwegian-speaking clients resolve inquiries.

The position involves assisting customers via phone, email, and chat, while escalating complex issues to product and engineering teams as needed. Comprehensive training and relocation support are offered to successful applicants.

Qualifications

• Fluency in Norwegian and English, both written and spoken.
• Prior experience in technical support or customer service is preferred.
• Strong technical aptitude with excellent troubleshooting skills.
• Attention to detail and clear communication with customers.

Responsibilities

• Provide technical support to Norwegian-speaking customers via phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues to ensure customer satisfaction.
• Educate customers on product usage and best practices.
• Document customer interactions and resolutions in the CRM system.
• Collaborate with product and engineering teams on complex issues.
• Conduct follow-ups to confirm issue resolution and satisfaction.
• Stay updated on product changes and industry trends.

Skills

Norwegian language

English language

Technical support

Troubleshooting

Tools

CRM systems

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a renowned recruitment agency specializing in connecting exceptional talent with leading businesses. We are excited to announce an opportunity for a Norwegian Speaking Technical Support Advisor to join our dedicated customer service team. This role is perfect for individuals with a strong technical background and a passion for helping Norwegian-speaking clients resolve their technical inquiries.

Responsibilities

• Provide outstanding technical support to Norwegian-speaking customers through phone, email, and chat channels.
• Identify, troubleshoot, and resolve technical issues to ensure high levels of customer satisfaction.
• Educate customers on product usage and offer best practice recommendations.
• Ensure accurate documentation of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to address and elevate complex issues.
• Conduct follow-ups with customers to confirm resolution and satisfaction.
• Stay updated on product changes and industry trends to enhance support services.

Requirements

• Fluency in Norwegian and English, both written and spoken.
• Prior experience in technical support or customer service is preferred.
• Strong technical aptitude with excellent troubleshooting skills.
• Exceptional attention to detail and critical thinking abilities.
• Strong verbal and written communication skills with a focus on customer experience.
• Familiarity with CRM systems and remote support tools is advantageous.
• Ability to work efficiently both independently and within a team environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...