Norwegian Speaking Helpdesk Support Agent -Remote in Greece

Employers from Greece; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking Helpdesk Support Agent to join our dedicated support team. You will assist Norwegian-speaking clients by addressing their queries and resolving technical issues efficiently.

This role offers fully paid training, relocation support, and health insurance, with opportunities to grow within a global support network. You will work in a fast-paced environment requiring strong communication and troubleshooting skills.

Qualifications

• Fluency in Norwegian and English, both written and spoken.
• Experience in technical support or customer service roles preferred.
• Strong analytical and troubleshooting skills to resolve client issues.

Responsibilities

• Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.
• Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
• Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
• Guide clients on product usage, features, and best practices for optimal performance.
• Collaborate with other support team members to escalate complex issues when needed.

Skills

Norwegian language proficiency

English language proficiency

Customer service mindset

Helpdesk software experience

Troubleshooting skills

Ticketing systems

Tools

Ticketing systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Helpdesk Support Agent to join our dedicated support team. This role is perfect for individuals who are tech-savvy and have a passion for delivering excellent customer service. As a Helpdesk Support Agent, you will assist our Norwegian-speaking clients by addressing their queries and resolving their technical issues efficiently.

Responsibilities

• Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.
• Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
• Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
• Guide clients on product usage, features, and best practices for optimal performance.
• Collaborate with other support team members to escalate complex issues when needed.
• Monitor ticket progress and ensure timely follow-up for issue resolution.
• Keep up-to-date with product changes and emerging technologies to enhance support quality.

Requirements

• Fluency in Norwegian and English, both written and spoken, is required.
• Previous experience in technical support or customer service roles is preferred.
• Strong analytical and troubleshooting skills to resolve client issues effectively.
• Exceptional communication skills and a customer-centric mindset.
• Proficient in using helpdesk software and ticketing systems.
• Ability to multitask and manage multiple inquiries in a fast-paced environment.
• A proactive approach to learning and upgrading technical knowledge.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...