Norwegian Speaking Client Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

And much more...

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Norwegian Speaking Client Support Specialist to assist Norwegian-speaking clients via phone, email and live chat. You will address product, service and account inquiries with empathy, troubleshoot issues and document interactions in our CRM to ensure accurate records.

Fluency in Norwegian and English is required, prior customer support experience is preferred, and we offer competitive pay, bonus opportunities and relocation

Qualifications

• Fluent in Norwegian and English; experience in customer support is preferred.
• Excellent communication and interpersonal abilities.
• Strong problem-solving skills and attention to detail.
• Able to manage multiple tasks in a fast-paced environment.
• Proficient with CRM systems and general computer skills.

Responsibilities

• Deliver exemplary support to Norwegian-speaking clients via phone, email, and live chat.
• Handle inquiries related to products, services, and accounts with professionalism.
• Troubleshoot issues and provide prompt, effective solutions.
• Document all customer interactions in the CRM for accurate records.
• Collaborate with the team to uphold high service standards and continuous improvement.
• Suggest process improvements based on client feedback.
• Stay informed about product updates to relay accurate information.

Skills

Norwegian language

English language

Customer support experience

Communication skills

Problem solving

Multitasking

CRM systems

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a position for a Norwegian Speaking Client Support Specialist. This role is tailored for dedicated individuals who are passionate about providing exceptional customer service and are ready to assist Norwegian-speaking clients with their inquiries in a friendly and effective manner.

Responsibilities

• Deliver exemplary support to Norwegian-speaking clients through various channels, including phone, email, and live chat.
• Handle customer inquiries related to products, services, and account concerns with professionalism and empathy.
• Troubleshoot issues and offer prompt, effective solutions to enhance customer satisfaction.
• Meticulously document all customer interactions in the CRM system for accurate record-keeping.
• Collaborate with team members to uphold high standards of service and continuously improve customer experiences.
• Proactively suggest improvements to the support process based on client feedback.
• Keep informed about product updates to provide clients with relevant and accurate information.

Requirements

• Fluency in Norwegian and English, both spoken and written.
• Experience in customer support or a similar role is an advantage.
• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving skills aimed at achieving high customer satisfaction.
• Able to manage multiple tasks efficiently in a fast-paced work environment.
• Proficiency in CRM systems and good general computer skills.
• Self-motivated and dedicated to providing remarkable customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...