Norwegian Speaking Support Center Analyst -Remote in Greece

Employers from Greece; United States; Remote; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment FR is seeking a Norwegian Speaking Support Center Analyst to deliver exceptional client support in our US operations. You will handle inquiries via phone, email, and chat, diagnose issues, and guide customers through product features.

Fluency in Norwegian and English is required; prior customer or IT support experience is a plus. We offer competitive pay, a monthly bonus, fully paid training and relocation, and comprehensive health coverage.

Qualifications

• Fluency in Norwegian and English required.
• Experience in customer support or IT support is beneficial.
• Strong analytical and troubleshooting skills.
• Ability to manage multiple tasks and prioritize in a dynamic environment.
• Experience with support ticketing systems and CRM tools is an advantage.
• Commitment to high-quality customer service and teamwork.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Act as the primary point of contact for Norwegian-speaking clients via phone, email, and chat.
• Diagnose, troubleshoot, and resolve technical issues and product questions.
• Document and log all customer interactions accurately in the ticketing system.
• Assist clients in understanding product features and functionalities.
• Collaborate with other departments to resolve complex issues and improve support.
• Monitor ticket progress and follow up to ensure prompt resolution.
• Stay updated on new products, updates, and industry best practices.

Skills

Norwegian language

English language

Analytical skills

Troubleshooting

Multitasking

Teamwork

Tools

CRM tools

Job description

Patrique Mercier Recruitment FR is pleased to introduce an opening for a Norwegian Speaking Support Center Analyst. In this crucial role, you will provide exceptional support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work directly with Norwegian-speaking customers and collaborate with internal teams to deliver an outstanding service experience.

Responsibilities

• Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat.
• Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction.
• Document and log all customer interactions and resolutions accurately in the support ticketing system.
• Provide assistance to clients in understanding product features and functionalities.
• Collaborate with other departments to elevate complex issues and continuously improve support mechanisms.
• Monitor ticket progress and follow up with customers to ensure prompt resolution.
• Keep abreast of new products, updates, and industry best practices to enhance service delivery.

Requirements

• Fluency in Norwegian and English, with excellent written and verbal communication skills.
• Experience in a customer support or IT support role is beneficial.
• Strong analytical and troubleshooting skills to effectively assist clients.
• Able to manage multiple tasks and prioritize effectively in a dynamic environment.
• Proficiency in using support ticketing systems and CRM tools is an advantage.
• Dedication to high-quality customer service and teamwork.
• A willingness to learn and adapt to new technologies and processes as needed.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...