Norwegian In-Game Support Specialist | Live Help & Feedback

Employers from Greece; United States; Remote; USD 39,000 - 61,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian Speaking In-Game Support Analyst to assist Norwegian-speaking players and ensure a smooth gaming experience. You will provide real-time support via in-game chat, email, and forums, troubleshoot issues, relay feedback to the dev team, and stay current with game updates.

The role offers a competitive monthly salary, performance bonus, fully paid training, relocation package (flight, airport transfer, and hotel), health insurance, and

Qualifications

• Fluency in Norwegian and English with excellent verbal and written communication.
• Prior experience in customer support, preferably in gaming.
• Strong troubleshooting and problem‑solving abilities for technical issues.
• Genuine passion for gaming and understanding of game mechanics.
• Willingness to work nights and weekends to support players.
• Experience with customer support tools and ticketing systems is a plus.
• Positive, empathetic attitude focused on player support.

Responsibilities

• Provide real-time support to Norwegian-speaking players via in-game chat, email, and forums.
• Resolve a range of in-game issues and account/technical problems.
• Log and track player issues in the ticketing system with timely follow-ups.
• Explain game mechanics, features, and updates clearly to players.
• Collaborate with developers to relay feedback and recurring issues.
• Stay updated on game updates and industry trends to improve support.
• Help improve support processes to boost player satisfaction.

Skills

Norwegian fluency & English

Customer support experience

Troubleshooting

Gaming passion

Flexible hours

Ticketing tools experience

Tools

Ticketing systems

Job description

Patrique Mercier Recruitment By Nellie is seeking a Norwegian Speaking In-Game Support Analyst to assist Norwegian-speaking players and ensure a smooth gaming experience. You will provide real-time support via in-game chat, email, and forums, troubleshoot issues, relay feedback to the dev team, and stay current with game updates.

The role offers a competitive monthly salary, performance bonus, fully paid training, relocation package (flight, airport transfer, and hotel), health insurance, and