Norwegian Speaking In-Game Support Analyst -Remote in Greece

Employers from Greece; United States; Remote; USD 39,000 - 61,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian Speaking In-Game Support Analyst to assist Norwegian-speaking players and ensure a smooth gaming experience. You will provide real-time support via in-game chat, email, and forums, troubleshoot issues, relay feedback to the dev team, and stay current with game updates.

The role offers a competitive monthly salary, performance bonus, fully paid training, relocation package (flight, airport transfer, and hotel), health insurance, and

Qualifications

• Fluency in Norwegian and English with excellent verbal and written communication.
• Prior experience in customer support, preferably in gaming.
• Strong troubleshooting and problem‑solving abilities for technical issues.
• Genuine passion for gaming and understanding of game mechanics.
• Willingness to work nights and weekends to support players.
• Experience with customer support tools and ticketing systems is a plus.
• Positive, empathetic attitude focused on player support.

Responsibilities

• Provide real-time support to Norwegian-speaking players via in-game chat, email, and forums.
• Resolve a range of in-game issues and account/technical problems.
• Log and track player issues in the ticketing system with timely follow-ups.
• Explain game mechanics, features, and updates clearly to players.
• Collaborate with developers to relay feedback and recurring issues.
• Stay updated on game updates and industry trends to improve support.
• Help improve support processes to boost player satisfaction.

Skills

Norwegian fluency & English

Customer support experience

Troubleshooting

Gaming passion

Flexible hours

Ticketing tools experience

Tools

Ticketing systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Norwegian Speaking In-Game Support Analyst. This role is perfect for gamers who are dedicated to delivering outstanding customer service. As an In-Game Support Analyst, your mission will be to assist Norwegian-speaking players with their inquiries and ensure they have an enjoyable gaming experience by addressing their issues promptly and effectively.

Responsibilities

• Offer real-time support to Norwegian-speaking players via in-game chat, email, and community forums.
• Identify and resolve a variety of in-game concerns, helping players with technical issues related to gameplay and accounts.
• Capture and monitor player issues within a support ticketing system, ensuring prompt responses and follow-ups.
• Clearly communicate with players regarding game mechanics, features, and updates.
• Collaborate with the development team to relay player feedback and identify recurring issues.
• Stay informed about the latest game updates, features, and industry trends to provide knowledgeable support.
• Assist in improving support processes and initiatives aimed at enhancing player satisfaction.

Requirements

• Fluency in Norwegian and English, with excellent verbal and written communication skills.
• Prior experience in customer support, particularly in the gaming industry, is highly valued.
• Proficient troubleshooting and problem-solving skills to effectively assist players with technical challenges.
• A real passion for gaming, with an understanding of game mechanics and community dynamics.
• Willingness to work flexible hours, including nights and weekends, to support players' needs.
• Experience with customer support tools and ticketing systems is a plus.
• A positive, empathetic attitude with a strong commitment to providing exceptional player support.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...