Norwegian Helpdesk Support Specialist — Tech Troubleshooter

Employers from Greece; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking Helpdesk Support Agent to join our dedicated support team. You will assist Norwegian-speaking clients by addressing their queries and resolving technical issues efficiently.

This role offers fully paid training, relocation support, and health insurance, with opportunities to grow within a global support network. You will work in a fast-paced environment requiring strong communication and troubleshooting skills.

Qualifications

• Fluency in Norwegian and English, both written and spoken.
• Experience in technical support or customer service roles preferred.
• Strong analytical and troubleshooting skills to resolve client issues.

Responsibilities

• Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.
• Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
• Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
• Guide clients on product usage, features, and best practices for optimal performance.
• Collaborate with other support team members to escalate complex issues when needed.

Skills

Norwegian language proficiency

English language proficiency

Customer service mindset

Helpdesk software experience

Troubleshooting skills

Ticketing systems

Tools

Ticketing systems

Job description

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking Helpdesk Support Agent to join our dedicated support team. You will assist Norwegian-speaking clients by addressing their queries and resolving technical issues efficiently.

This role offers fully paid training, relocation support, and health insurance, with opportunities to grow within a global support network. You will work in a fast-paced environment requiring strong communication and troubleshooting skills.