Remote Danish-Speaking In-Game Support Analyst
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Benefits offered by this job
Job summary
Patrique Mercier Recruitment By Nellie is seeking a Danish Speaking In-Game Support Analyst to join our gaming-focused team in the United States. You will assist Danish-speaking players via in-game chat, email, and community platforms, delivering real-time support and ensuring a positive experience.
The role requires fluent Danish and English, strong problem-solving skills, and a passion for gaming. You will troubleshoot technical issues, document cases in the ticketing system, share game
Qualifications
- Fluency in Danish and English (written and spoken).
- Experience in customer support, preferably in gaming.
- Strong troubleshooting and analytical abilities.
- Passion for gaming and understanding of game mechanics.
- Willingness to work evenings and weekends.
- Experience with support tools and ticketing systems.
- Positive attitude and empathy.
Responsibilities
- Deliver real-time assistance to Danish-speaking players through in-game chat, email, and community platforms.
- Identify and troubleshoot in-game issues and account problems.
- Document and follow up on player issues in the ticketing system.
- Explain game mechanics, features, and updates clearly to players.
- Relay player feedback to development and highlight recurring concerns.
- Stay current with game updates, features, and industry trends.
- Contribute to improving support processes to boost player satisfaction.
Skills
Tools
Job description
Patrique Mercier Recruitment By Nellie is seeking a Danish Speaking In-Game Support Analyst to join our gaming-focused team in the United States. You will assist Danish-speaking players via in-game chat, email, and community platforms, delivering real-time support and ensuring a positive experience.
The role requires fluent Danish and English, strong problem-solving skills, and a passion for gaming. You will troubleshoot technical issues, document cases in the ticketing system, share game
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