Norwegian-Speaking Online Platform Support Specialist

Employers from Greece; United States; Remote; USD 39,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries

Job summary

Patrique Mercier Recruitment FR is seeking a Norwegian Speaking Online Platform Support Agent to assist Norwegian-speaking users with email, chat and phone interactions. You will diagnose issues, educate users, and document resolutions in the CRM system.

Join a team focused on high-quality support, collaboration across departments, and staying current with platform updates. A relocation package and training are provided to the successful candidate.

Qualifications

• Fluent in Norwegian and English with strong written and verbal communication.
• Experience in customer support or technical assistance, online setting.
• Solid understanding of online platforms and their functions.
• Proven problem-solving and customer-oriented mindset.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Assist Norwegian-speaking users via email, live chat, and phone, addressing inquiries and issues.
• Diagnose and troubleshoot problems related to user accounts and platform functionality.
• Educate users on maximizing platform interactions and feature navigation.
• Document customer issues and resolutions in the CRM system.
• Collaborate with teams to report recurring issues and suggest improvements.
• Stay updated on new features and platform changes to provide accurate assistance.
• Ensure follow-up communication to verify user satisfaction with solutions.

Skills

Norwegian language

English language

Customer service mindset

Problem-solving

Communication skills

Independent worker

Tools

CRM software

Support tools

Job description

Patrique Mercier Recruitment FR is seeking a Norwegian Speaking Online Platform Support Agent to assist Norwegian-speaking users with email, chat and phone interactions. You will diagnose issues, educate users, and document resolutions in the CRM system.

Join a team focused on high-quality support, collaboration across departments, and staying current with platform updates. A relocation package and training are provided to the successful candidate.