Norwegian-Speaking Technical Support Specialist

Employers from Greece

United States

Remote

USD 60,000 - 80,000

Full time

3 days ago

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Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking Technical Support Advisor to join its customer service team. The role targets individuals with a strong technical background and a passion for helping Norwegian-speaking clients resolve inquiries.

The position involves assisting customers via phone, email, and chat, while escalating complex issues to product and engineering teams as needed. Comprehensive training and relocation support are offered to successful applicants.

Qualifications

Fluency in Norwegian and English, both written and spoken.
Prior experience in technical support or customer service is preferred.
Strong technical aptitude with excellent troubleshooting skills.
Attention to detail and clear communication with customers.

Responsibilities

Provide technical support to Norwegian-speaking customers via phone, email, and chat.
Identify, troubleshoot, and resolve technical issues to ensure customer satisfaction.
Educate customers on product usage and best practices.
Document customer interactions and resolutions in the CRM system.
Collaborate with product and engineering teams on complex issues.
Conduct follow-ups to confirm issue resolution and satisfaction.
Stay updated on product changes and industry trends.