Norwegian End-User Support Specialist - Tech Help

Employers from Greece; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking End User Support Specialist. The role focuses on assisting Norwegian-speaking clients by resolving technical issues and ensuring a positive user experience.

Responsibilities include providing multi-channel support, troubleshooting hardware/software, guiding users, maintaining records in a ticketing system, and collaborating with technical teams to improve support processes.

Qualifications

• Fluency in Norwegian and English is essential.
• Experience in end user support or customer service is desirable.
• Strong analytical and problem-solving skills.
• Excellent customer service skills and a willingness to help others.
• Familiarity with ticketing systems and remote support tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for technology and a willingness to learn.

Responsibilities

• Provide end user support in Norwegian via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Guide users on using applications and systems.
• Keep records of interactions and resolutions in a ticketing system.
• Collaborate with technical teams to handle complex issues.
• Follow up with users to confirm resolution and satisfaction.
• Stay updated on new technologies to improve service delivery.

Skills

Communication skills

Analytical thinking

Problem solving

Customer service

Multitasking

Tools

Ticketing system

Remote support tools

Job description

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking End User Support Specialist. The role focuses on assisting Norwegian-speaking clients by resolving technical issues and ensuring a positive user experience.

Responsibilities include providing multi-channel support, troubleshooting hardware/software, guiding users, maintaining records in a ticketing system, and collaborating with technical teams to improve support processes.