Norwegian Frontline Support Specialist - Relocation

Employers from Greece; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Airport transfer and hotel

Health insurance

Private health insurance

Two extra salaries per year

And much more

Job summary

Patrique Mercier Recruitment FR is seeking a Norwegian-speaking Frontline Support Representative to deliver high-quality assistance to Norwegian-speaking clients. You will handle inquiries across phone, email, and live chat, troubleshoot issues, and document interactions in the CRM system.

The role requires fluency in Norwegian and English, excellent communication, and a proactive customer-focused attitude.

Qualifications

• Fluency in Norwegian and English, both written and verbal.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills with a focus on customer satisfaction.
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with CRM software and standard computer skills.

Responsibilities

• Deliver high-quality frontline support to Norwegian-speaking clients through phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and account issues.
• Troubleshoot and resolve customer complaints to enhance their experience.
• Document all customer interactions within the CRM system for follow-up and reporting.
• Collaborate with team members to uphold top-tier service standards and improve customer interactions.
• Identify areas for improvement in service delivery and contribute to best practices.
• Stay updated on company products and services to ensure precise information is provided.

Skills

Norwegian language proficient

English language proficient

Communication skills

Interpersonal skills

Multitasking

Customer service mindset

Tools

CRM software

Job description

Patrique Mercier Recruitment FR is seeking a Norwegian-speaking Frontline Support Representative to deliver high-quality assistance to Norwegian-speaking clients. You will handle inquiries across phone, email, and live chat, troubleshoot issues, and document interactions in the CRM system.

The role requires fluency in Norwegian and English, excellent communication, and a proactive customer-focused attitude.