Norwegian Tier 1 Support Specialist | Relocation Included

Employers from Greece; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Monthly Salary

Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Hotel relocate assistance

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment FR is seeking a Norwegian-speaking Tier 1 Support Agent to join the client-facing team in the United States. You will be the first point of contact, providing courteous assistance and basic technical support to resolve issues efficiently.

The role emphasizes clear communication in Norwegian and English, empathetic service, and collaboration with colleagues to maintain high satisfaction.

Qualifications

• Fluency in Norwegian and English required.
• Experience in customer service or support roles is preferred.
• Ability to operate efficiently in a fast-paced environment.
• Familiarity with support ticketing systems and CRM tools is a plus.

Responsibilities

• Respond to customer queries from Norwegian-speaking clients via phone, email, and chat.
• Troubleshoot basic technical issues and escalate when necessary.
• Provide clear information regarding products, services, and company policies.
• Document all customer interactions and resolutions in the support system.
• Educate customers on product features and provide helpful tips to enhance their experience.
• Collaborate with colleagues to boost service quality and satisfaction.
• Stay informed about company products, updates, and industry trends.

Skills

Norwegian

English

Customer service

Communication

Problem solving

Multitasking

Job description

Patrique Mercier Recruitment FR is seeking a Norwegian-speaking Tier 1 Support Agent to join the client-facing team in the United States. You will be the first point of contact, providing courteous assistance and basic technical support to resolve issues efficiently.

The role emphasizes clear communication in Norwegian and English, empathetic service, and collaboration with colleagues to maintain high satisfaction.