Norwegian-Speaking Service Desk Pro | Tech Support Excellence

Employers from Greece; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Norwegian-speaking Service Desk Analyst to serve as the vital connection for Norwegian-speaking clients, ensuring their technical issues are addressed swiftly and with excellence. You will handle inquiries via phone, email, and chat, resolve IT problems, and educate clients on product capabilities.

The role requires fluency in Norwegian and English, plus a proactive, customer-focused approach to problem solving and

Qualifications

• Fluency in Norwegian and English is required.
• Experience in a technical support or service desk role is desirable.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Act as the first line of support for Norwegian-speaking clients via phone, email, and chat.
• Diagnose and resolve software, hardware, and IT service issues.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Educate clients on product capabilities and provide guidance to navigate issues.
• Collaborate with IT teams for escalation of complex problems.
• Follow up to ensure client issues are resolved to satisfaction.
• Stay updated on tech offerings to provide informed support.

Skills

Norwegian fluency

English fluency

Customer service

Analytical problem solving

Multi-tasking in fast-paced env

Tools

Service desk software

IT management platforms

Ticketing system

Job description

Patrique Mercier Recruitment By Nellie in the United States is seeking a Norwegian-speaking Service Desk Analyst to serve as the vital connection for Norwegian-speaking clients, ensuring their technical issues are addressed swiftly and with excellence. You will handle inquiries via phone, email, and chat, resolve IT problems, and educate clients on product capabilities.

The role requires fluency in Norwegian and English, plus a proactive, customer-focused approach to problem solving and