NOC Technician II — 24/7 Network Troubleshooter

Transaction Network Services (TNS); New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Paid holidays and vacations

401K plan with company match

Job summary

Transaction Network Services (TNS) in New York is hiring a NOC Technician for our Network Operations Center. You will answer incoming calls, document incidents, and work to isolate and resolve customer issues in a 7x24x365 environment.

The role requires experience in IP networking, LTE, SIP, Diameter, and related signaling platforms, plus familiarity with Remedy, Salesforce, and monitoring tools. You will interact with customers and vendors and support 7x24 operations.

Qualifications

• Experience in a Network Operations Center or similar Operational Support environment.
• Working knowledge of LTE technologies including Diameter, S8, S6a.
• Working knowledge of SIP message flows and platform interworking.
• Working knowledge of IP networking technologies and troubleshooting.
• Cisco IOS and JunOS experience.
• Experience troubleshooting IPX networks and BGP peering.

Responsibilities

• Monitor network surveillance systems, respond to alarms and error conditions, and manage a phone queue taking direct support calls.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact from network events.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management for SS7, SIP, Diameter, IPX and IP networks.
• Troubleshoot BGP peering and IP connectivity alarms.
• Troubleshoot Ethernet, DS0/DS1/DS3 and optical circuits using switches, routers, STPs, DACS, DNX and related muxing equipment.
• Interface with customers, carriers and vendors; perform routine and corrective maintenance on network elements.
• Work rotating shifts to support 7x24x365 Operations including nights, weekends and holidays.
• Demonstrate strong communication and teamwork skills.

Skills

Verbal and written English

Type 40+ WPM

Unix/Linux experience

ITIL knowledge

Team collaboration

Multi-tasking

Education

Bachelor's degree in a technical field or equivalent experience

Tools

SIP

Diameter Signaling

LTE

IPX

BGP

Cisco IOS

JunOS

Remedy

Salesforce

SolarWinds

Splunk

Netreo

ITIL framework

Job description

Transaction Network Services (TNS) in New York is hiring a NOC Technician for our Network Operations Center. You will answer incoming calls, document incidents, and work to isolate and resolve customer issues in a 7x24x365 environment.

The role requires experience in IP networking, LTE, SIP, Diameter, and related signaling platforms, plus familiarity with Remedy, Salesforce, and monitoring tools. You will interact with customers and vendors and support 7x24 operations.