NOC Technician II — 24/7 Network Incident Resolver

Transaction Network Services (TNS); Town of Florida (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical and dental coverage

Paid holidays and vacations

401K plan with company match

Job summary

Transaction Network Services (TNS) is seeking a NOC Technician to monitor and troubleshoot network incidents, provide customer support, and coordinate with carriers and vendors. You will handle complex fault isolation and incident management across SS7, SIP, Diameter, and IP networks.

The role requires experience in an NOC or similar environment, knowledge of LTE signaling, IP networking, and tools like Remedy, Salesforce, and Splunk. Shift work including nights and weekends is required.

Qualifications

• Experience in a Network Operations Center or similar Operational Support environment.
• Working knowledge of LTE technologies including Diameter, S8, S6a.
• Working knowledge of SIP message calls flows and platform interworking.
• Working knowledge of IP networking technologies and troubleshooting.
• Cisco IOS and JunOS experience.
• Experience troubleshooting IPX networks.
• Experience troubleshooting BGP peering issues.

Responsibilities

• Monitor network surveillance systems, respond to alarms and error conditions, and manage a phone queue with direct support calls.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact from network events.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management for various signaling and IP networks.
• Troubleshoot BGP peering and IP connectivity alarms.
• Troubleshoot Ethernet, DS0/DS1/DS3, and optical circuits using network gear.
• Interface with customers, carriers, and equipment vendors; perform routine maintenance on network elements.
• Work a rotating shift to support 7x24x365 operations.

Skills

Network Operations Center

LTE technologies

Diameter

S8/S6a

SIP flows

IP networking

Cisco IOS

JunOS

IPX networks

BGP peering

Remedy

Salesforce

SolarWinds

Splunk

Netreo

ITIL familiarity

Unix/Linux basics

Microsoft Office

Education

Bachelor's degree in a technical field

Tools

Remedy

Salesforce

SolarWinds

Splunk

Netreo

MetaSwitch Perimeta SBC

Job description

Transaction Network Services (TNS) is seeking a NOC Technician to monitor and troubleshoot network incidents, provide customer support, and coordinate with carriers and vendors. You will handle complex fault isolation and incident management across SS7, SIP, Diameter, and IP networks.

The role requires experience in an NOC or similar environment, knowledge of LTE signaling, IP networking, and tools like Remedy, Salesforce, and Splunk. Shift work including nights and weekends is required.