NOC Technician II - 24/7 Network Incident Support

Transaction Network Services (TNS); Pennsylvania; On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan with company match

Paid holidays

Paid vacations

Job summary

Transaction Network Services (TNS) is seeking a skilled NOC Technician to monitor and troubleshoot our network infrastructure. You will handle incidents, perform complex troubleshooting across SS7, SIP, Diameter, IPX, and IP networks, and interface with customers, carriers, and vendors to minimize service impact.

The role requires shift work including nights and weekends in a 24/7 operations environment, strong communication, and teamwork. A technical degree or equivalent experience is expected.

Qualifications

• Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role.
• Knowledge of LTE technologies including Diameter, S8, S6a.
• Knowledge of SIP message flows and platform interworking.
• Knowledge of IP networking technologies and troubleshooting.
• Cisco IOS and JunOS experience
• Experience troubleshooting IPX networks
• Experience troubleshooting BGP peering issues

Responsibilities

• Monitor network surveillance systems, respond to alarms and manage a phone queue of direct support calls.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management for SS7, SIP, Diameter, IPX, and IP networks.
• Troubleshoot BGP peering and IP connectivity alarms.
• Troubleshoot Ethernet, DS0/DS1/DS3 and optical circuits using switches, routers, STPs, DACS, DNX, DSRs and other muxing equipment.
• Interface with customers, carriers, and equipment vendors; perform routine maintenance on network elements.
• Work rotating shift 7x24x365; nights, weekends and holidays as required.
• Good communication and teamwork.

Skills

LTE tech

SIP signaling

IP networking

BGP troubleshooting

Unix/Linux basics

Ticketing systems

Microsoft Office

Communication skills

Team collaboration

Shift work flexibility

Education

Bachelor's degree in a technical field

Tools

Remedy

Salesforce

SolarWinds

Splunk

Netreo

Job description

Transaction Network Services (TNS) is seeking a skilled NOC Technician to monitor and troubleshoot our network infrastructure. You will handle incidents, perform complex troubleshooting across SS7, SIP, Diameter, IPX, and IP networks, and interface with customers, carriers, and vendors to minimize service impact.

The role requires shift work including nights and weekends in a 24/7 operations environment, strong communication, and teamwork. A technical degree or equivalent experience is expected.