NOC Technician II – 24/7 Network Troubleshooter

Transaction Network Services (TNS); Kentucky; On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical and dental coverage

401K plan with company match

Paid holidays and vacations

Job summary

Transaction Network Services (TNS) is seeking a NOC Technician for our Network Operations Center. You will answer incoming calls, document, isolate and resolve network and customer incidents, and support 7x24x365 operations.

Candidates should have experience in network troubleshooting, IP, BGP, LTE/SIP, and familiarity with tools like Remedy, Salesforce, SolarWinds, Splunk, and Netreo. A bachelor's degree in a technical field or equivalent experience is preferred.

Qualifications

• Experience in a Network Operations Center or similar Operational Support environment.
• Working knowledge of LTE technologies including Diameter, S8, S6a.
• Working knowledge of SIP message calls flows and platform interworking.
• Working knowledge of IP networking technologies and troubleshooting.
• Experience troubleshooting IPX networks.
• Experience troubleshooting BGP peering issues.

Responsibilities

• Monitor network surveillance systems, respond to alarms and error conditions, and manage a phone queue for direct support calls.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management for various signaling and IP networks.
• Perform troubleshooting for BGP peering and IP connectivity alarms.
• Troubleshooting Ethernet, DS0-DS3, and optical circuits using switches/routers and related equipment.
• Interface with customers, carriers, and vendors; perform routine maintenance on network elements.
• Support 7x24x365 operations with rotating shifts, including nights/weekends/holidays.

Skills

LTE technologies (Diameter, S8, S6a)

SIP message flows

IP networking

Cisco IOS

JunOS

IPX networks

BGP peering

Unix/Linux

Remedy & Salesforce

SolarWinds

Splunk

Netreo

ITIL basics

Education

Bachelor's degree in a technical field

Tools

MetaSwitch Perimeta SBC

Job description

Transaction Network Services (TNS) is seeking a NOC Technician for our Network Operations Center. You will answer incoming calls, document, isolate and resolve network and customer incidents, and support 7x24x365 operations.

Candidates should have experience in network troubleshooting, IP, BGP, LTE/SIP, and familiarity with tools like Remedy, Salesforce, SolarWinds, Splunk, and Netreo. A bachelor's degree in a technical field or equivalent experience is preferred.