NOC Technician II: 24/7 Network Troubleshooter

Transaction Network Services (TNS); Missouri; On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Paid holidays and vacations

401K plan with company match

Job summary

Transaction Network Services (TNS) invites you to join our Network Operations Center as a NOC Technician. You will monitor, troubleshoot, and resolve network incidents, handling alerts from surveillance systems, alarms, and tickets while supporting 7x24x365 operations.

The role requires strong knowledge of IP networking, LTE signaling platforms, and experience with Remedy or Salesforce; you must be able to work nights, weekends, and holidays in a fast-paced Missouri-based team.

Qualifications

• Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role.
• Working knowledge of LTE technologies including Diameter, S8, S6a.
• Working knowledge of SIP message calls flows and platform interworking.
• Working knowledge of IP networking technologies and troubleshooting.
• Cisco IOS and JunOS experience.
• Experience troubleshooting IPX networks.
• Experience troubleshooting BGP peering issues.

Responsibilities

• Monitor network surveillance systems, respond to alarms and error conditions, and manage a phone queue with direct support calls from customers and vendors.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact from network events.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management for SS7, SIP, Diameter, IPX, and IP networks.
• Troubleshoot for BGP peering and IP connectivity alarms.
• Troubleshoot Ethernet, DS0/DS1/DS3 and optical circuits and related equipment.
• Interface with customers, carriers, and vendors; perform routine maintenance on network elements.
• Work a rotating shift to support 7x24x365 operations; shift work including nights, weekends and holidays.

Skills

English proficiency

IP networking

LTE signaling tech

Unix/Linux basics

SIP/Diameter knowledge

BGP troubleshooting

Cisco IOS

JunOS

Education

Bachelor's degree in a technical field

Tools

Cisco IOS

JunOS

Remedy

Salesforce

SolarWinds

Splunk

Netreo

Job description

Transaction Network Services (TNS) invites you to join our Network Operations Center as a NOC Technician. You will monitor, troubleshoot, and resolve network incidents, handling alerts from surveillance systems, alarms, and tickets while supporting 7x24x365 operations.

The role requires strong knowledge of IP networking, LTE signaling platforms, and experience with Remedy or Salesforce; you must be able to work nights, weekends, and holidays in a fast-paced Missouri-based team.