NOC Technician II: 24/7 Network Support & Troubleshooting

Transaction Network Services (TNS); Virginia (MN); On-site; USD 39,000 - 44,000; Full time

Job summary

Transaction Network Services (TNS) is seeking a NOC Technician to join our Network Operations Center. You will answer calls, document incidents, and perform complex troubleshooting across SS7, SIP, Diameter signaling, and IP networks.

Shift work including nights, weekends, and holidays is required to ensure 7x24x365 operations. Ideal candidates have a Bachelor's in a technical field or equivalent experience, plus experience in NOC/OSS environments and solid IP networking knowledge.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Experience in a Network Operations Center or similar Operational Support environment.
• Strong English communication and teamwork skills.

Responsibilities

• Monitor network surveillance systems and respond to alarms and incidents.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact.

Skills

IP networking

BGP

SIP

LTE

Unix/Linux

Remedy

SolarWinds

Splunk

ITIL

Cisco IOS

Education

Bachelor's degree in a technical field

Tools

Remedy

Salesforce

SolarWinds

Splunk

Job description

Transaction Network Services (TNS) is seeking a NOC Technician to join our Network Operations Center. You will answer calls, document incidents, and perform complex troubleshooting across SS7, SIP, Diameter signaling, and IP networks.

Shift work including nights, weekends, and holidays is required to ensure 7x24x365 operations. Ideal candidates have a Bachelor's in a technical field or equivalent experience, plus experience in NOC/OSS environments and solid IP networking knowledge.