NOC Technician II: 24/7 Network Troubleshooter

Transaction Network Services (TNS); Maryland; On-site; USD 39,000 - 43,000; Full time

Job summary

TNS's Network Operations Center is hiring a NOC Technician to monitor networks, respond to alarms, and document incidents for timely resolution. You will handle tickets, support customers and vendors, and work rotating shifts to cover 7x24x365 operations.

Candidates should have a Bachelor's in a technical field or equivalent, strong English, and hands-on IP networking, LTE, SIP, and BGP experience. The role offers hourly pay in the U.S. with competitive benefits.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Experience in a Network Operations Center or similar Operational Support environment.
• Knowledge of LTE technologies including Diameter, S8, S6a; IP networking fundamentals.

Responsibilities

• Monitor network surveillance systems and respond to alarms and conditions.
• Manage and resolve assigned incident tickets and document actions taken.
• Provide direct support to customers and vendors to mitigate service impact.
• Perform complex troubleshooting across SS7, SIP, Diameter, IPX and IP networks.
• Troubleshoot BGP peering, IP connectivity, and telecom circuits.
• Interface with customers, carriers and vendors; perform maintenance on network elements.
• Work rotating shift to support 7x24x365 operations.
• Communicate clearly and work effectively in a team environment.

Skills

NOC Experience

LTE

IP Networking

BGP

SIP

Unix/Linux

Education

Bachelor's degree in technical field

Tools

Remedy

Salesforce

SolarWinds

Splunk

Netreo

Cisco IOS

JunOS

Job description

TNS's Network Operations Center is hiring a NOC Technician to monitor networks, respond to alarms, and document incidents for timely resolution. You will handle tickets, support customers and vendors, and work rotating shifts to cover 7x24x365 operations.

Candidates should have a Bachelor's in a technical field or equivalent, strong English, and hands-on IP networking, LTE, SIP, and BGP experience. The role offers hourly pay in the U.S. with competitive benefits.